Services
Performance systems, built to last.
Every engagement is grounded in behavioral science, measured against real data, and designed to keep working after we leave.
Consulting System
The FACETS Performance System™
A phased engagement that diagnoses, builds, and sustains organization-wide performance.
Learn moreTraining
Workshops
Evidence-based skill-building for leaders and teams, from difficult conversations to ESOP readiness.
Learn moreCoaching
Leadership Coaching
1:1, small-group, or cohort coaching that turns skills into lasting habits.
Learn moreProcess Improvement
Process Mapping & Improvement
Map how work actually happens, remove the friction, and redesign for quality.
Learn moreConsulting System
The FACETS Performance System™
Six phases that take your organization from understanding your people and your performance gaps to sustaining measurable results without outside help. Engage the full system, or start with the phase you need most.
Foundation
Understand your people before changing anything. The Why People Stay™ staff alignment survey reveals what keeps your best performers and what puts them at risk.
Why People Stay™ SurveyAnalysis
Structured leadership conversations define what great performance looks like in your organization and identify the barriers standing in its way.
Performance Gap Study™Clarity
A validated diagnostic pinpoints exactly where performance breaks down (by location, role, and tenure) and produces a prioritized plan for change.
Performance Diagnostic & Blueprint™Execution
We put the solutions in place: skills training, clear expectations, feedback systems, and checks that confirm changes are happening as designed.
Implementation & TrainingTuning
Short-cycle data reviews with clear decision rules. We watch what the data says, adjust what isn't working, and double down on what is.
Data Reviews & IterationSustainability
Systems are handed off, internal champions are developed, and quarterly boosters plus an annual re-survey keep results strong long after the engagement ends.
Handoff & BoostersTraining
Workshops
Practical, evidence-based training for leaders and teams. Every workshop follows the same behavioral-science format: instruction, demonstration, guided practice, and structured feedback, because people learn skills by using them, not by hearing about them.
Difficult Conversations
Our flagship Intentional Conversations™ workshop, built from Dr. Ruby's doctoral research. A step-by-step model for the conversations leaders tend to avoid.
Leadership Skills
The core skills new and experienced leaders need: setting clear expectations, delegating, and leading through change.
Feedback & Recognition
How to give feedback that changes behavior, and recognition that people actually value.
ESOP Readiness
For organizations becoming employee-owned: ownership literacy, participative management, and the practices that help ownership show up in everyday performance.
Leading with AI
Practical guidance for leaders bringing AI tools into their teams: where they help, where they don't, and how to set expectations around them.
Custom Topics
Have a specific skill gap? We build workshops around the behaviors your organization needs most.
Choose a format
The Deep Build
The complete skill set: full model, video demonstrations, two rounds of structured peer practice, and a team action plan. The strongest choice for an intact leadership team's first workshop on a topic.
The Working Session
The core model with one full practice cycle. Ideal for leadership retreats and management development days, or as the refresher format in a workshop series.
The Introduction & Booster
A high-impact overview of a model and its business case. Good for conferences, all-staff meetings, and lunch-and-learns, or as recurring boosters that keep skills sharp between trainings.
Coaching
Leadership Coaching
Workshops build skills; coaching makes them permanent. RPG coaching applies each leader's training to real situations from their own workplace, with progress tracked session by session, not measured by attendance. Available as a follow-on to any workshop or as a standalone engagement.
Individual Coaching
Private sessions for executives and senior leaders. Each session works a real, current situation: plan the approach, rehearse it, debrief what happened, and set the next action.
Group Coaching
Three to five leaders coached together. Leaders practice with peers, learn from each other's situations, and hold one another accountable between sessions.
Team Cohort
A structured program for a full leadership team or management layer, with a shared skill focus, common language, and team-level progress tracking.
Want coaching that scales? Train your own coaches.
For larger organizations, RPG can train internal coaches, so your own people deliver ongoing skill reinforcement. One investment builds a capability your organization keeps, at a fraction of the cost of coaching every leader individually.
Process Improvement
Process Mapping & Improvement
Most performance problems aren't people problems. They're process problems that people have learned to work around. We map how work actually happens (not how the manual says it happens), find where time, quality, and morale leak out, and redesign the workflow so the right way is the easy way. Because a process is a chain of behaviors, we don't stop at the map: we make sure the new way sticks.
Map the Current State
We walk the process with the people who do it every day, capturing every step, handoff, decision point, and workaround in a clear visual map your whole team can react to.
Find the Friction
The map reveals bottlenecks, redundant steps, rework loops, and handoffs where things fall through. We estimate what each one costs in time, quality, and staff frustration, then prioritize.
Redesign & Make It Stick
A future-state map, streamlined and agreed to by the team, plus the supports that make it real: clear expectations, job aids, training on the new steps, and follow-up measurement.
How We Work
Three steps to get started
No pressure, no boilerplate proposals. Every engagement starts with understanding your organization.
Discovery Call
A complimentary conversation about your organization, your people, and what "better" would look like.
Tailored Proposal
A scoped recommendation: which service, at what depth, with clear deliverables and transparent pricing.
Engagement
We do the work alongside your team, measure everything, and build systems your organization keeps.
Not sure where to start?
Most clients begin with a discovery call. Tell us about your organization and we'll point you to the right first step.
Book a Consultation